🔄 Easy Returns & Refund Policy – Hassle-Free Customer-Focused
At Snacks Online, we’re confident you’ll love what you’ve ordered. But if for any reason you're not 100% satisfied, we offer a 30-day hassle-free return policy for peace of mind.
✅ How to Return Your Order
- You can return unused and unopened items within 30 days of purchase.
- Just send it back in the original packaging.
- No quibble. No fuss. Full refund.
❌ Items Not Eligible for Return
To keep everything safe and hygienic (and in line with the Consumer Contracts Regulations 2013), we cannot accept returns on:
- Opened items
- Loose sweets from our Pick & Mix range
This is to protect quality and customer safety.
📦 Easy Return Labels – Convenient & Cost-Effective
- If you use our prepaid Royal Mail return label, a £3.99 fee will be deducted from your refund.
- Or, you're welcome to return it via your own courier at your own cost.
To generate your prepaid label, visit our Royal Mail returns portal here:
👉 https://www.royalmail.com/track-my-return#/details/6983
Use the link above to fill in your details and print a return label. You can then drop the parcel off at your nearest Post Office or arrange a collection. Easy, quick, and no need to contact us first.
⏱ Fast Refund Processing
- Once we receive your return, we’ll process your refund within 3–5 working days.
- The refund will go back to your original payment method.
🤝 Need Help?
If you’re unsure about anything or need assistance with your return, we’re here to help.
📩 Contact Us for quick support from our friendly team.